Refund policy

Return & Refund Policy – Aroma House BD

We accept returns only for unopened, sealed, unused, and undamaged products in their original packaging within 1 day of delivery.

Due to hygienic and safety reasons, opened or used perfumes are non-returnable, except in cases where the item is defective, damaged, or incorrect.

Eligibility for Return

To be eligible for a return, all of the following must be met:

  • The product must be sealed, unused, and in its original packaging

  • A request must be made within 1 day of receiving the order

  • Proof of purchase is required

  • For damaged or incorrect items, an unboxing video is required as proof

How to Start a Return

To initiate a return, please contact us:

📧 Email: aromahousebdshopify@gmail.com
📞 Phone / WhatsApp: 01942038000

If your return request is approved, we will provide you with instructions on how and where to send the product. Items sent back without prior approval will not be accepted.

Damaged, Leaked, or Incorrect Items

Please inspect your package immediately upon delivery.
If the product is defective, damaged, leaking, or incorrect, contact us within 24 hours so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned except if damaged in transit:

  • Opened or used perfumes

  • Sale items

  • Gift cards

  • Personalized or special order products

Exchanges

We do not offer direct exchanges.
If you wish to receive a different product, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to the original payment method within 10 business days

  • Bank processing times may vary

If more than 3 business days have passed after refund approval, please contact us at aromahousebdshopify@gmail.com.